App content won’t load
Check your connection, close and reopen Visio Divina, and install any available app update. If the problem continues, tell us which artwork or screen you were viewing.
Support
Help with Visio Divina.
If something has interrupted your quiet practice, start here—or write to us directly.
Email support
help@bibleartpuzzle.comA helpful note
Before you write
A few details can help us understand what happened:
- What happened and what you expected
- Your device model, system version, and app version, if known
- The approximate time it happened
- A screenshot, if it is useful and comfortable to share
Please never send a password or full payment-card information.
Start here
Common paths
Account and sync
Open Settings → Account and use the same sign-in provider and account on each supported device. If you are using the app without an account, sign in before deleting or reinstalling it—guest progress may exist only on that device.
Purchases and access
Open Settings → The Full Journey and choose Restore purchases. Use the same store account that made the purchase and the Visio Divina account where you want access restored. If a purchase is pending or already owned, do not purchase again—restore first, then send us the exact message if it remains unresolved.
Notifications
Turn on Notifications in Visio Divina Settings. If reminders still do not appear, allow notifications for Visio Divina in your device’s system settings.
Delete an account
When signed in, open Settings → Account and choose Delete Account (or Finish Deleting Account, if shown). Account deletion does not cancel a store subscription; manage that separately through the store. If you cannot open the app, email us from the address connected to your account. Learn how deletion works.
Still need help?
Tell us what happened.
Email help@bibleartpuzzle.com and we’ll take it from there.